Terms & Conditions
Terms & Conditions for The Craft Queen
These Terms and Conditions govern the relationship between the resin art The Craft Queen and its customers engaging in the purchase and/or commission of resin art products. By accessing or using the Company's services, the Customer agrees to be Terms and Conditions.
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Product Description and Orders: a. The Company provides resin art products, including but not limited to paintings, sculptures, jewelry, and home decor items. b. Product descriptions, including dimensions, materials, and photographs, are provided for informational purposes. Minor variations in colors and textures may occur due to the nature of resin art. c. Orders can be placed via the Company's website or other authorized platforms. By placing an order, the Customer agrees to provide accurate and complete information. d. The Company reserves the right to accept or reject any order, and to cancel or modify any order placed.
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Pricing and Payment: a. The prices of resin art products are displayed on the Company's website or communicated to the Customer before purchase. Prices are subject to change without prior notice. b. The Customer shall pay the total amount, including the product price, applicable taxes, and any shipping or handling charges, as specified during the ordering process. c. Payment methods accepted by the Company may include credit cards, debit cards, electronic transfers, or other authorized payment methods. d. Any payment disputes or chargebacks shall be handled in accordance with the Company's refund policy.
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Shipping and Delivery: a. The Company will make reasonable efforts to ship the ordered products within the estimated timeframe communicated to the Customer. However, the Company does not guarantee delivery dates and shall not be held liable for any delays caused by unforeseen circumstances or third-party shipping carriers. b. The Customer is responsible for providing accurate shipping information. Any additional fees incurred due to incorrect or incomplete address details shall be the responsibility of the Customer. c. Risk of loss or damage to the products passes to the Customer upon delivery. The Customer is advised to inspect the received products promptly and notify the Company of any issues within a reasonable timeframe.
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Intellectual Property: a. All intellectual property rights, including but not limited to copyrights and trademarks, related to the resin art products and designs created by the Company, are owned by the Company. b. The Customer acknowledges that the purchase of resin art products does not grant any rights or licenses to reproduce, modify, distribute, or use the Company's intellectual property without prior written consent.
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Returns and Refunds: a. The Company strives for customer satisfaction. If the Customer receives a damaged or defective product, they must notify the Company within a reasonable timeframe to initiate the return and refund process. b. Returns or refunds for reasons other than damage or defects may be considered at the Company's discretion, subject to a restocking fee and return shipping costs. c. Custom or commissioned resin art products are generally non-refundable, except in cases of damage or defects.
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Limitation of Liability: a. The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the purchase, use, or inability to use the resin art products. b. The Customer agrees to use the resin art products at their own risk and shall be solely responsible for any damage or injury caused by their use or misuse.
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Governing Law and Dispute Resolution: a. This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction where the Company is located. b. Any disputes arising from or in connection with this Agreement shall be resolved through amicable negotiation. If the dispute cannot be resolved amicably, it shall be